Information We Collect
We collect information in the following ways:
a. Information You Provide
When you create an account, make a purchase, or contact us, we may collect:
- Name, email address, and account credentials
- Billing address and transaction details
- Communication data (support requests, emails, messages)
Providing certain information is optional, but some features may not function properly without it.
b. Technical and Usage Information
When you use our website or platform:
- IP address, browser type, and device information
- Pages visited, actions taken, and interaction data
- Download history and license activations
- Device or hardware identifiers used for license validation
We may also collect limited data from third-party services such as analytics providers.
c. Payment Information
Payments are processed securely via third-party providers such as Stripe and Razorpay.
We do not store your full payment card details on our servers.
How We Use Your Information
We use collected data to:
- Provide, operate, and maintain our platform
- Process transactions and generate invoices
- Deliver and manage software licenses
- Provide customer support and respond to inquiries
- Send service-related updates and notifications
- Send promotional or marketing communications (you may opt out at any time)
- Improve performance, usability, and security
- Detect, prevent, and address fraud or unauthorized usage
Data Security
We implement industry-standard security practices, including:
- Secure data transmission using HTTPS/TLS
- Password hashing using bcrypt
- Cryptographically secure license key generation
- Signed and time-limited download URLs
- Restricted and audited access to production systems
- Ongoing monitoring and security best practices
While we take strong measures, no system can guarantee absolute security.
Data Retention
We retain your data only as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes and enforce agreements
You may request deletion of your account and personal data at any time. Certain information may be retained where required by law.
Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Request data portability
- Object to or restrict certain processing
To exercise these rights, contact us at the email provided below.
Live Demo Environments
We provide publicly accessible live demos of our software for evaluation purposes.
By using these demos:
- Demo environments may be shared among multiple users
- Any data entered may be visible to others
- Data may be reset, modified, or deleted at any time
You must not enter sensitive, confidential, or personal information into demo systems. We are not responsible for any data entered into demo environments.
Customer System Data (Self-Hosted Software)
Our products are self-hosted software solutions deployed on customer-controlled infrastructure.
- All data within customer deployments remains the sole responsibility of the customer
- We do not access or process such data unless explicitly authorized for support
Support Access
If you request technical support:
- We may access your system only with your explicit permission
- Access is limited strictly to resolving the reported issue
International Data Transfers
Your information may be processed or stored in servers located outside your country, including India. By using our services, you consent to such transfers.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last updated" date.
Governing Law
This Privacy Policy is governed by and interpreted in accordance with the laws of India.
Contact Us
If you have any questions about this Privacy Policy or our data practices, you may contact us at:
- Email: support@webfeb.com
- Website: Webfeb.com
Want your data removed?
Email us and we will action a deletion request, or read the terms that sit alongside this policy.