Refund Policy

General Policy

Due to the nature of digital, downloadable software products, all sales are generally final and non-refundable.

However, we do offer refunds under specific conditions outlined below to ensure fairness and customer satisfaction.

When You Are Eligible for a Refund

You may be eligible for a refund in the following cases:

a. Critical Technical Issue

• The product does not function as described
• The issue is reproducible and verified by our support team
• Our team is unable to resolve the issue within a reasonable timeframe

b. Duplicate Purchase

• You were charged more than once for the same product

c. Incorrect Product Delivery

• You received a different product than what was purchased

d. Download or Activation Failure

• You are unable to download or activate the product
• The issue cannot be resolved within 48 working hours after contacting support

e. Unused License (Strict Condition)

• Refund requested within 7 days of purchase
• License has not been activated or used

When Refunds Will NOT Be Granted

Refunds will not be provided in the following situations:

• Change of mind after purchase
• Lack of technical knowledge to use the product
• Product does not meet expectations not explicitly advertised
• You did not review the demo before purchasing
• Compatibility issues where system requirements were clearly stated
• Issues caused by your hosting/server environment
• Issues caused by third-party software, plugins, or integrations
• You modified the product and caused issues
• Refund requested after 7 days of purchase
• License has already been activated or used
• You did not allow our support team reasonable time to resolve the issue

Demo and Pre-Purchase Responsibility

We provide live demos and product details to help you evaluate the software.

By purchasing, you acknowledge that:

• You have reviewed the demo and features
• You understand the product functionality
• The product meets your requirements

Support First Approach

Before requesting a refund, you must:

• Contact our support team at support@webfeb.com
• Provide clear details and, if possible, screenshots or access for troubleshooting
• Allow our team reasonable time to investigate and resolve the issue

We are committed to resolving issues whenever possible.

Refund Request Process

To request a refund:

• Email support@webfeb.com with your order details
• Include a clear explanation of the issue
• Our team will review your request within 1–2 business days

If approved:

• Refunds will be processed to the original payment method
• Processing time may take 5–10 business days depending on your payment provider

License Revocation

If a refund is approved:

• Your license will be immediately revoked
• You must stop using the product
• Continued use after refund is a violation of our License Agreement

Fraud Prevention and Abuse

We reserve the right to:

• Deny refund requests in cases of suspected misuse or abuse
• Reject repeated refund claims from the same user
• Suspend accounts involved in fraudulent activity

Important Notes

• Refunds are processed in the original transaction currency
• Currency conversion or payment gateway fees may not be refundable
• By purchasing, you acknowledge that you have read and agreed to this Refund Policy

Contact Us

For any questions or refund requests:

• Email: support@webfeb.com

We typically respond within 1 business day.